Feedback Matters
Complaints and Feedback
At Azecolab, we are committed to maintaining the highest quality standards in our operations. As an ISO 17025 accredited and ISO 9001 certified company, we continuously seek feedback from our customers and encourage transparency in handling complaints. Your insights help us improve our services and ensure compliance with industry standards.
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Complaints and Recommendations from External Sources
Azecolab evaluates and makes decisions on each complaint, recommendation, or feedback received from third parties. Complaints and recommendations related to Azecolab activities can be received from:
Suppliers
Visitors
Individuals
Other third parties
Customers
Governmental organizations
Subcontractors
Accreditation and certification bodies
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Types of Complaints and Recommendations
Complaints and recommendations received by Azecolab can be related to:
Analysis and calibration services provided to customers
Azecolab HSSE (Health, Safety, Security, and Environment) System
Damage or assistance to an individual in relation to Azecolab’s activities
Activities related to compliance with legal and regulatory requirements
Other operational concerns
How to Submit Complaints and Recommendations
To ensure proper evaluation and follow-up, we request that all complaints and recommendations be submitted in writing via email to [email protected] with the subject line “Complaints and Recommendations.” You may either attach a detailed description or include the necessary details directly in the email body.
Information to Include in Your Submission
When submitting a complaint or recommendation, please provide the following details:
Your name and contact information
The nature of your complaint or recommendation
A description of the issue, including relevant dates and details
Any supporting documents or evidence (if applicable)
Any proposed solutions or suggestions (if applicable)
Complaint and Feedback Handling Process
We value your feedback and appreciate your cooperation in helping us maintain the highest quality standards. For further inquiries, please contact us at [email protected].
1
All complaints and recommendations are documented and reviewed by the responsible party.
2
An acknowledgment email is sent to confirm receipt of the complaint or feedback.
3
The matter is analyzed, and necessary investigations are conducted.
4
A resolution or response is provided to the complainant within a reasonable timeframe.
5
If further action is required, necessary improvements or corrective actions will be taken.
6
The complainant is informed of the resolution and any actions taken to address the concern.
Download Our ISO/IEC 17025 Accreditation Scope
Accredited for Excellence in Testing & Calibration
Our laboratory is ISO/IEC 17025 accredited for both Testing and Calibration, ensuring the highest level of quality, reliability, and compliance in our services.
Testing Laboratory Accreditation – Verified for precision in environmental, chemical, and microbiological testing.
Calibration Laboratory Accreditation – Accredited for highly accurate instrument calibration and metrological traceability.
For any inquiries or custom testing/calibration needs:
Frequently Asked Questions
What types of testing does Azecolab provide?
Azecolab offers a wide range of testing services, including water, air, and soil analysis, oil and fuel testing, food and beverage testing, microbiology, chemical analysis, and calibration services.
How can I submit a sample for testing?
You can submit your samples by visiting our laboratory, scheduling a pickup service, or mailing your samples following our sample collection guidelines. Please contact us for specific instructions based on the type of test required.
How long does it take to receive test results?
Turnaround times depend on the type of analysis being conducted. Standard tests typically take 5–7 business days, while more complex tests may require additional time. Expedited services are available upon request.
Are Azecolab’s tests accredited and compliant with regulations?
Yes, Azecolab adheres to international quality standards and is accredited under recognized bodies to ensure accuracy and reliability. We comply with ISO, EPA, ASTM, and other industry regulations.
Why Choose Us?
Certified & Experienced Experts
Fast & Accurate Testing
Compliance with Regulatory Standards
Customer-Centric Service
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